We offer the option of utilizing our Support Desk for remote support whenever possible.
Service issues that can be resolved remotely offer you a fast and less expensive option to onsite visits. Whenever possible we will utilize our Help Desk to resolve service issues remotely over the phone.
Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you. Problems can be avoided before they even happen.
- Quick access to Support Desk team
- Faster support and resolution to issues
- Secure access to end user workstation
- Robust hardware monitoring (drives, NIC’s, power supplies, fans)
- Server performance monitoring (CPU, disk, memory utilization)
- Specific business application monitoring
- Event log monitoring